Privacy Policy
Effective Date: May 2025
Pro Fence Grand Rapids ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, or communication platforms.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, mailing address, and phone number
- Project information, property details, and service preferences
- Communication records including calls, texts, form submissions, and emails
- Appointment scheduling information
- Technical data like IP address, browser type, and website interactions (via cookies)
2. How We Use Your Information
We use the information we collect to:
- Contact you regarding estimates, consultations, and service updates
- Schedule and confirm appointments
- Send invoices and project-related documents
- Communicate via email, phone, and SMS text messages
- Improve our website, services, and customer support
- Send requests for feedback or online reviews
3. SMS Messaging & Consent (A2P 10DLC Compliance)
By providing your phone number through our website, forms, chatbot, or calendar booking tool, you consent to receive SMS (text) messages from Pro Fence Grand Rapids. These messages may include appointment reminders, project updates, service confirmations, follow-ups, and review requests.
- Message Frequency: Message frequency varies based on service status and your engagement.
- Charges: Standard message and data rates may apply from your carrier.
- Consent Not Required for Purchase: Your consent to receive text messages is not required to make a purchase or schedule service.
- Opt-Out: You may opt out at any time by replying "STOP" to any SMS message. You may also text "HELP" for assistance or contact us using the information below.
NO mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text Messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
4. Cookies and Tracking
We may use cookies and similar tracking tools to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings if you prefer.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with third-party service providers solely for the purpose of delivering services, such as:
- Appointment scheduling platforms
- SMS messaging services
- CRM and project management systems
- These providers are contractually obligated to protect your information
No Mobile information will be shared with third parties/affiliates for marketing/promotional services. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent, this information will not be shared with third parties.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information. However, no data transmission or storage method is guaranteed to be 100% secure.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or deletions
- Withdraw consent for communications at any time
To exercise these rights, please contact us at the details below.
8. Questions, Complaints, and Contacts
If you have any questions about this Privacy Policy, please contact us at:
